Canvas FAQ for Students

Getting started with Canvas (Students)

Students who are new to using Canvas can take the Canvas Student Tour, read the Student Quickstart Guide, search the comprehensive Canvas Student Guide, or choose a how-to video from the list below.

Frequently Asked Questions About Canvas

Who do I contact if I am having problems with Canvas?

If you are having basic “how-to” or navigation problems, or If you are having problems accessing content, (i.e. a page, link, quiz, assignment, etc.) contact your instructor.

If your instructor cannot resolve the issue, then call the Learning Technology Center during regular business hours (8 am – 5 pm Monday through Friday).

Luz Stella Moreno, AAS, BBA, MA.Ed.

Multimedia Specialist, Quality Matters Coordinator

Phone: 575-234-9263

lmoreno@nmsu.edu

Freddy Espino, ADIT

Classroom Media Tech

Phone: 575-234-9259

 

Why can't I see my courses?

First, check to see that you are registered for the course in myNMSU.

Second, contact your instructor to make sure that the course is using Canvas, and that the course has been published.

Third, make sure the term date has started. Courses are made available seven days before each academic semester/term (fall, spring, and summer). You can find the NMSU Academic Calendar here.

*Note: if you are in a mini semester, you may not see your course at the start of the regular semester. Your mini semester course should appear once the instructor has published the course.

If the above criteria are met, follow the instruction links below to view and customize your course list.

I can't log in to Canvas, what do I do?

You can log in to Canvas two ways: by logging in to myNMSU and selecting the book icon, or you can log in directly by going to learn.nmsu.edu

If you enter your username and password incorrectly 8 times, the system will lock you out for 10 minutes. You can try to log in again after the 10 minute waiting period.

If you are still unable to log in, you will need to contact the ICT Help Desk at 575-646-1840 or help@nmsu.edu for password assistance.

Canvas Notifications going to Clutter in NMSU email

Clutter moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later.

To turn Clutter off:

  1. Log on to your NMSU mail.
  2. Click on the Gear icon in the top right corner of the page.
  3. Choose: Options.
  4. In the Mail section on left, expand Automatic processing and click on Clutter.
  5. Select whether you want to turn Clutter on or off:
  • On: Separate items identified as Clutter.
  • Off: Don’t separate items identified as Clutter.
  1. Press the Save button in the top left corner.
  2. Press the Back button in front of Options in the top left corner to return to your Inbox.

For more information on how Clutter works click here.

Why am I part of a group conversation from another course?

Conversations are not tied to any specific course. Students can create group conversations and invite people from other courses. All participants in a conversation can see your responses. If you do not want to participate or be part of the conversation, do not respond to any comments.

* Note: Adding people to group conversations can only be done when the group is initially created

Toggle content goes here, click edit button to change this text.

My quiz requires Respondus , what is Respondus?

Your instructor can require that Respondus Lock Down Browser be used for quizzes and exams. When using the Lockdown Browser, you will be unable to print, copy, go to another URL, or access other applications. When an assessment is started, you will be locked in until it is submitted for grading. Visit the Respondus LDB FAQ for more information. The ICT computer labs on the Las Cruces campus have Respondus LDB installed on all windows computers.

Keep Learning!

We hope you find the following resources and tips useful for your continued learning in your online courses. Click here for access.

DO NOT USE Edge browser (Windows 10) with Canvas

The increased security settings in Edge cause problems when used with Canvas. You will be unable to submit assignments. We recommend that you the latest version of either Chrome or Firefox.

Canvas notifications going to Clutter folder in NMSU email (Office 365)

If you are not receiving Canvas notifications via NMSU email, they may have been automatically routed to the Clutter folder. See “Canvas Notifications going to Clutter in NMSU email” from the FAQ list on the left to learn how to turn off the Clutter folder in mail